Includes bibliographical references (pages 250-256) and index

Foreword -- Introduction -- Ch. 1. Knowledge: what it is, how to get it and use it, and why it matters -- Ch. 2. The knowledge connection: learning, innovation, productivity and performance -- Ch. 3. Preparation: setting direction, getting commitment, assessing readiness -- Ch. 4. Initiating the knowledge management project -- Ch. 5. Designing a knowledge management technology infrastructure --Ch. 6. Implementing the knowledge strategy: making it work -- Ch. 7. The next few years -- Appendix -- Glossary -- References -- Index

xxvi, 270 : 23 cm

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